We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count. Gorilla Wins Casino entertains players with a strong assortment of casino bonuses. Like most online casinos, Gorilla Wins Casino imposes certain cashout restrictions on its bonuses. GorillaWins Casino’s bonuses come with wagering requirements that players need to fulfil before they can withdraw their winnings. GorillaWins Casino offers enticing no-deposit bonuses that can be claimed by simply registering a new account.
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100% bonus up to £750 + 100 Free Spins 400% bonus up to £2,450 + 300 Free Spins The brand Gorilla Wins (gorillawins.com) is managed by Mad Entertainment DS DV, based in Curaçao. I will mark the complaint as “unresolved” in our system.
Player’s withdrawal is delayed and account is blocked.
- Offering an extensive range of games and generous bonuses, it has managed to attract a large player base in a short span of time.
- Yes, Gorilla Wins imposes withdrawal limits of up to €5,000 per week and €20,000 per month.
- Additional offerings like Craps and multiple poker variants expand the strategic gameplay options beyond slots.
- These games generally come with high-definition streams and interactive features controlling bets and player interaction during sessions.
- The player from the United Kingdom faced delays in withdrawing his winnings, despite having a fully verified account and playing for over six months.
- Live dealer games stream right from studios, letting you chat with real dealers via high-def video.
Because of these complaints, we’ve given this casino 1,672 black points in total. We currently have 9 complaints about this casino in our database. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
Player’s withdrawal is delayed and account issues reported.
As the casino operated without a valid license and didn’t refer to any ADR service, we had marked the complaint as ‘unresolved’. However, the casino had repeatedly cancelled the withdrawal without any communication. This had been the player’s first attempt at withdrawal. Initially, the casino had cancelled their withdrawal due to “technical issues” and an incorrect sort code. The player from the United Kingdom had experienced issues with a withdrawal request.
- Welcome to our review of Gorilla Wins Casino, a new site launched in 2024 and aiming to take the online casino world by storm.
- These rules can be used as a reason for not paying out winnings to players in specific scenarios.
- Despite this, the player continued to experience issues with the withdrawal process, which could take up to 21 days.
- So I lost everything if I not received my money withdrawal.
- The Complaints Team had attempted to contact the casino multiple times but received no response.
- New players won’t have a free offer to pick up, but the website does let you spin a prize wheel every month.
Additional miscellaneous games occasionally surface to diversify gambling choices beyond conventional styles. Beyond mainstream casino formats, Gorilla Wins presents specialty games including various forms of keno and unique boardgame-inspired titles like Lucky Star and Fortune 36. These games generally come with high-definition streams and interactive features controlling bets and player interaction during sessions.
The casino failed to respond to our repeated requests for communication. We advised the player to contact her payment provider for investigation. The Complaints Team had attempted to contact the casino multiple times but received no response. The Complaints Team had contacted the casino for a resolution, but no response was received.
Are There Self-Exclusion Options at Gorilla Wins Casino?
I think my withdrawal amount is high, they are also fraudsters and that is why they do not want to pay me my money. That leaves vulnerable players exposed, and it’s a bit concerning. With no UK Gambling Commission license, UK players are left without much protection if something goes wrong. Customer support is available by live chat and email, but responsible gaming tools and UK oversight are pretty much missing. It’s not easy to turn bonus cash into withdrawable money here.
Gorilla Wins Casino review
This allows players to claim additional cash bonuses and free spins as they continue their gaming journey. These casinos look and feel different but share a lot under the hood, aiming to appeal to different types of players. Yes, new players can access a welcome bonus package spread over their first five deposits, potentially earning up to €6,000 and 175 free spins. Gorilla Wins provides free demo modes for many of its slot and table games, allowing players to test gameplay gorilla wins casino mechanics and features without risking bankrolls. That said, as far as we know, Gorilla Wins Casino does not offer any free bonuses to new players.
The player’s account had been fully verified and the funds were not bonus-related. Additionally, there are rules restricting withdrawals if a player’s total lifetime withdrawals exceed five times their total deposits, with weekly incremental payments applied. Gorilla Wins encourages players to set strict budget limits prior to playing, take regular breaks during extended sessions, avoid increasing bets impulsively to chase losses, and utilize built-in casino tools such as self-exclusion or time-outs. However, these bonuses come with a relatively high wagering requirement of 50 times the bonus amount that must be met within 30 days, and a minimum deposit of €20 is required to qualify. The platform’s game library is notably supported by Betsoft and Parlay, leaders in delivering 3D video slots and classic casino content with high production values.
We do not recommend taking advantage of any offers from this casino, but to rather choose from other online casino bonus offers. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player reported that the money finally arrived in her account, and the complaint was marked as resolved.
Please let me know if you need help with anything regarding the case or if casino will try to contact you (email protected). Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Of course still I don’t have my money withdraw 🙁 Indeed, fake license is one of the reason why this casino has such low Safety Index. I have answer from Egaming Curacao, Gorilla WINS Net have fake licence, don’t have any licence
I have tried to contact the casino repeatedly but had no success. I will now transfer your complaint to my colleague Mirka (email protected) who will be at your assistance. Hello account is fully verified and the bank transfer approved. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Thank you very much for submitting your complaint. This could have negatively affected the casino’s rating and potentially prompted a change in their approach.