PerfectServe purposefully built a platform that removes the hassle clinicians face every day when trying to connect with other care team members. There's no official standard or certification to designate an app as HIPAA-compliant, but PerfectServe is a comprehensive, secure platform that enables you to implement an effective communication strategy across your organization that complies with HIPAA regulations. PerfectServe can also auto-escalate messages that aren't answered in a timely manner, meaning you don't have to worry that your communications aren't being received. For organizations looking to maximize their investment by felicebet bonus working with one partner to address a wide range of communication and scheduling needs, PerfectServe can do it all.
Cleaner Communication, Better Care
We seamlessly manage communication for close to 700,000 clinicians every day. Patients or other recipients see the physician’s office number instead of their personal cell phone number or home number. Consolidate clinical systems to reduce overhead and maintenance costs Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones
- With all of these pieces in place, doctors, nurses, and other care team members can focus on the joy of helping patients without the roadblocks, delays, and frustrations that have been part of care delivery for far too long.
- Support provider wellness with auto-generated, optimized schedules powered by customizable rules and preferences.
- PerfectServe provides considerable flexibility for configuring and managing schedules.
- As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives.
- Called Unite, this platform helps physicians, nurses, and other care team members improve patient care and clinical operations while reducing common frustrations that contribute to burnout.
- Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians.
The Unite Blueprint for Real-Time Collaboration
- Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts
- In this way, care team members can immediately be apprised of new messages when they’re moving around to provide care.
- PerfectServe also has the ability to hold messages for future delivery—say, an after-hours call about a prescription refill that doesn’t need to be delivered immediately.
- PerfectServe provides patient-centered real-time identification and access to the patient’s active care team.
- Protect physicians’ time and improve speed to care with a comprehensive clinical communication solution.
- Drive measurable outcomes while consolidating and integrating communication platforms.
Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts Messages include patient context automatically, displaying medical history and care plans within each conversation. Ensure communications never go unaddressed, reducing the risk of missed patient needs. Automatically escalate unanswered messages to backup providers based on protocols. Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination. Send alerts to entire teams instantly across multiple devices and communication channels.
Unite transforms healthcare communication by bringing all of PerfectServe’s capabilities together to quickly and reliably connect physicians, nurses, ancillary staff, patients, and patients’ families regardless of their location. Eliminate avoidable interruptions at your practice with an automated answering service solution that uses dependable call and message routing, provider settings, and on-call schedules to direct all communication to the right place in a secure manner. Connect all care team members on a single HIPAA-compliant platform powered by Dynamic Intelligent Routing® to reduce communication cycle times, automate important clinical workflows, and streamline care delivery.
Filter and route messages to protect provider time.
Shorter communication cycles mean faster care. Filter urgent and routine messages with after-hours call management and communication. Connect the entire care team with Dynamic Intelligent Routing® PerfectServe uses intelligent routing integrated with your EHR to support the full continuum of care, from hospital to home. Chat with one of our consultants at a convenient time.
Physicians can take or make patient calls from any phone. As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization's unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you're not sure exactly who that person is at the moment. Use HIPAA-compliant messaging for updating family members during procedures and delivering patient appointment reminders, follow-up care, and surveys. They'll triage and route calls in real time with read receipts and two-way messaging.
As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you’re not sure exactly who that person is at the moment. Our solution is proven to reduce communication cycle times and enable clinicians to speed time to treatment. Boost satisfaction scores for both clinicians and patients (HCAHPS) Drive measurable outcomes while consolidating and integrating communication platforms.
Improve patient care, enhance provider satisfaction, and give time back to clinicians with the most advanced healthcare communication and scheduling platform. With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. With PerfectServe's accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time. With every communication that occurs, PerfectServe analyzes a combination of real-time situational variables to ensure that the communication is delivered to the right physician, nurse, or other care team member for the clinical situation at hand.
Proven Results from Healthcare Organizations
This advanced routing capability facilitates powerful communication-driven workflows and enables time-sensitive, collaborative care delivery. Yes, our solution supports bidirectional secure messaging to improve communication between providers and care teams. PerfectServe's answering service uses dynamic routing and on-call schedules to deliver every message to the right person based on urgency. Healthcare organizations are ramping up efforts to curb vendor sprawl to ease IT burdens, save money, and drive better clinical outcomes through closer vendor partnerships. PerfectServe Unite helps provider organizations of all sizes move beyond single-purpose technology to a unified system that meets all scheduling and communication needs in an intuitive, intelligent, and pragmatic way. Bringing your care teams into the communication process is essential.
PerfectServe Unite: A Unified Healthcare Communication Platform
PerfectServe works on your legacy devices, smartphones (including both BYOD and shared device models), VoIP and landline phones, desktops, and even pagers. Communication and clinical workflows have long been our expertise, but our vision has evolved quite a bit over the years. Get on a discovery call at a convenient time. Our AI considers departmental needs, clinician preferences, and last-minute changes—so schedules are optimized to prevent burnout.
Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately. Secure communication across all channels with encryption that meets healthcare compliance requirements. Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians. Efficiently track and manage inbound calls while improving message access and follow-through capabilities for all providers.
Enable collaboration between care team members while maintaining patient privacy protection. Protect provider time and decrease message response times while enhancing patient care delivery. It relied entirely on manual workflows, and the delays and extra work managed to frustrate doctors, nurses, and patients all at once.
This ensures immediate and direct communication when necessary. PerfectServe offers the option to patch critical calls directly to the on-call provider. Please note that PerfectServe does not support Windows Mobile devices. PerfectServe requires users to have, at a minimum, mobile devices running the most current version (N) or the prior version (N-1) of the mobile operating system. PerfectServe supports iOS and Android devices, including tablets. PerfectServe's Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards.
Faster acknowledgement times for critical lab results A cloud-based console that replaces on-premise switchboards for your call center. An intelligent scheduling engine that optimizes and fairly allocates shifts enterprise-wide.